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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of kelly mack

kelly mack

November 25, 2024

5  out of  5
rating by kelly mack
"This is my first year using State Farm with the Wade team and I could not complain! They are always so helpful and kind!"
We responded:
"Kelly, thank you for taking time to leave us a review and trusting us to handle your auto insurance! We appreciate your business! -Andrew"
Profile photo of Lisa Stewart

Lisa Stewart

November 22, 2024

5  out of  5
rating by Lisa Stewart
"Hi, I'm thinking about moving into the area. And I had some questions about insurance. I was lucky enough to speak with Ashley. She was so professional and helpful and she just had a really great personality. I'm lucky that I got her on the phone because I've had bad experiences with other agencies in the past. So if I do move into the area, you will be the insurance agency that I'll go with."
We responded:
"Lisa, thank you for taking time to leave such a thoughtful review! We're lucky to have Ashley on our customer service team! Thank you for your support! -Andrew"
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Keegan Dotson

November 20, 2024

5  out of  5
rating by Keegan Dotson
"I have never met anyone more nice than Ashley. She was more than helpful. She truly seems like a nice person."
We responded:
"Keegan, we appreciate the 5 star review! Ashley is as good as they come and that's why she leads our customer service team! Thank you for your business! -Andrew"
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Phoenix Sol

November 19, 2024

5  out of  5
rating by Phoenix Sol
"Seriously helpful and informative! I hope they can get a bonus to show how much they’re appreciated there. 🙏🏾 Truly a caring experience"
We responded:
"Thank you for the 5 star review, Phoenix! I'm glad you had such a great experience reviewing your auto insurance! The team is definitely taken care of when they take care of our customers! We appreciate your business! -Andrew"
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Sandra Minnich

November 14, 2024

5  out of  5
rating by Sandra Minnich
"I have never met anyone who was so nice and polite to me like Ashley was. If I had a question about the policy she wasn’t afraid to exsplain to me at all"
We responded:
"Thank you for the review Sandra! Ashley always does her best to give customers the highest level of service and we appreciate it when people notice! Thank you! -Andrew"
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Robert

November 14, 2024

5  out of  5
rating by Robert
"Ashley was very helpful and Andrew Wade -State Farm Insurance is definitely a 5 star office"
We responded:
"Thank you for the 5 star review, Robert! Ashley is wonderful and we're lucky to have her on the customer service team! We appreciate your vote of confidence! -Andrew"
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Mazie Pope

November 14, 2024

4  out of  5
rating by Mazie Pope
"I have insurance through Andrew Wade State Farm for several years. I have always had everyone help and show respect each time I stop by. I appreciate all the help and concern each time. I just wish rates would go down as I've always had a great driving record. Thank you"
We responded:
"Mazie, thank you for the 4 star review and your kind words about the customer service you've received since you've had your auto insurance with us! I wish we had more control over the rates, however, next time you stop by, we'd love to review your policy to see how we can help get your coverage and budget more in line with what you want! -Andrew"
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Kayla ward

November 14, 2024

5  out of  5
rating by Kayla ward
"I had a great call with them, super nice and willing to help in all areas. They work with me when I have any issues it questions and ready to get the best deal they can with the best benefits!"
We responded:
"Thank you for the 5 star review, Kayla! We enjoy going over auto insurance coverage with our customers to make sure all the coverages and discounts are in place! We appreciate you always taking the time to meet with us! -Andrew"
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Woody Biggs

November 14, 2024

5  out of  5
rating by Woody Biggs
"I recently switched over to Andrew’s State Farm branch and I must say I have never been this satisfied with an insurance company. They made sure to keep everything transparent so I know what I am spending my money on. I would recommend to anyone!"
We responded:
"Woody, thank you for the 5 star review! We're happy to have you as an auto insurance customer and we appreciate your trust in us! -Andrew"
Profile photo of Tetiana Andrieieva

Tetiana Andrieieva

November 12, 2024

5  out of  5
rating by Tetiana Andrieieva
"I want to thank Ashley and Noah for their exceptional help today. They assisted me with my insurance questions, ensured everything I needed was done, and even helped with my payment. Noah also took the time to explain the available discounts in detail. I’ve been a loyal client of this company for a long time, and they always resolve my concerns quickly and efficiently. This branch at 80 Codell Dr Ste 110 in Lexington is truly the best, it’s always a pleasure to communicate with them. Thank you for the outstanding service!"
We responded:
"Tetiana, thank you for the thoughtful review and kind words about Ashley and Noah! We're lucky to have them on our team! Both of them always try to create a remarkable customer service experience for everyone and I'm always happy to hear when clients notice! We appreciate your business! -Andrew"
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Bethany Adams

October 24, 2024

5  out of  5
rating by Bethany Adams
"Since switching over to State Farm I have been dealing with Noah and I'm just here to say he is absolutely amazing. He always answers any questions you have, is very honest and friendly. I would recommend Noah at Andrew Wade State Farm to anyone!"
We responded:
"Bethany, thank you for the review and your kind words about our office manager, Noah! There is no one better in the auto insurance and life insurance business! We're lucky to have him on our team! We appreciate your business! -Andrew"
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claire allen

October 23, 2024

5  out of  5
rating by claire allen
"The team here is so amazing! They are so helpful and provide great customer service!"
We responded:
"Claire, thank you for the 5 star review! We're lucky to have such a great customer service team! -Andrew"
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Rex Hughes

October 19, 2024

5  out of  5
rating by Rex Hughes
"Ashley has been amazing. She was so helpful as the go between to handle my concerns. Thank you again Ashley🙏🏼🙏🏼"
We responded:
"We appreciate the 5 star review Rex! Thank you for trusting my office with your auto insurance! -Andrew"
Profile photo of Robert Minnich

Robert Minnich

October 18, 2024

5  out of  5
rating by Robert Minnich
"Ashley is very knowledgeable"
We responded:
"Thank you for the 5 star review, Robert! Ashley is wonderful and we’re lucky to have her on our customer service team! -Andrew"
Profile photo of Coleton Burch

Coleton Burch

October 17, 2024

5  out of  5
rating by Coleton Burch
"Fantastic service! Jack was professional, patient, and took the time to answer all my questions thoroughly."
We responded:
"Coleton, thank you for the review! Jack recently joined our new business team, but he’s already an expert with auto insurance and home insurance! -Andrew"
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Zac Betts

October 15, 2024

5  out of  5
rating by Zac Betts
"Andrews been in the insurance game for a hot minute and his whole staff is awesome. Noah handled my policy and I couldn't be happier. Glad to see Andrews hiring skills are as good as his insurance policies"
We responded:
"Zac, we appreciate the 5 star review! I agree! I’m lucky to have such an awesome team who are so passionate about providing the highest level of customer service! -Andrew"
Profile photo of Charlotte Shirk

Charlotte Shirk

October 12, 2024

5  out of  5
rating by Charlotte Shirk
"Great insurance agency with staff who genuinely care about their clients from personalized holiday greeting cards to calling to check on you when there is a claim. Especially appreciate Andrew and Ashley. Excellent service."
We responded:
"Charlotte, thank you for your kind words and the review! Being there for you on your worst day is what we strive for! Nothing more important than having a great claim experience! -Andrew "
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Kelly Allen

October 11, 2024

5  out of  5
rating by Kelly Allen
"This office is so great and answers all my questions. The staff is always so helpful and polite. I am happy to do business with State Farm and Mr. Wade."
We responded:
"Kelly, thank you for the review! We appreciate having you as an auto insurance customer and your trust in us! -Andrew"
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Courtney Pollick

October 11, 2024

5  out of  5
rating by Courtney Pollick
"I had the pleasure of working with Ashley today from this amazing company! What a wonderful woman. I love when you get all your answers you’re looking for. It shows how professional and knowledgeable the staff here are. Thanks again Ashley, with state farm insurance!"
We responded:
"Courtney, we couldn’t agree more about Ashley! She is outstanding and she prides herself on providing the best customer service! I’m always happy to see when our clients notice, so thank you for sharing and the review! -Andrew"
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Deja Taylor

October 3, 2024

5  out of  5
rating by Deja Taylor
"From the moment I reached out, I was met with a level of professionalism and respect that truly stood out. My agent was not only knowledgeable and efficient, but they also took the time to listen to my concerns and address them thoughtfully. It’s clear that customer satisfaction is a top priority for their organization. I was particularly impressed by how patiently my questions were answered and the genuine care shown throughout the process. It made my experience not just pleasant, but also reassuring, knowing that I was valued as a customer."
We responded:
"Deja, thank you for this kind and thoughtful review! Customer service and a thorough review of your auto insurance, home insurance and/or life insurance is exactly what we're working for each day! It means a lot when our customers see this and appreciate it! Thank you for your business and support! -Andrew"
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Brenda Ortiz

October 2, 2024

5  out of  5
rating by Brenda Ortiz
"The agents are always very friendly and helpful. They have always been able to fix any issues quickly."
We responded:
"Brenda, we appreciate the 5 star review and your comments! We believe in providing the best customer service in the business and we're grateful when our customers recognize that! -Andrew"
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Patrick Planck

October 1, 2024

4  out of  5
rating by Patrick Planck
"Great people to talk with"
We responded:
"Patrick, thank you for your support of our local small business! Give us a call at 859-266-6640 to let us know what we can do to earn that 5th star! -Andrew"
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Jodi Franke

September 29, 2024

5  out of  5
rating by Jodi Franke
"Great office! Everyone is personable, and knowledgeable. I'm a client for a couple years now, and plan on many more years to come. 🙂"
We responded:
"Jodi, thank you for the 5 star review and being a longtime auto insurance customer! We appreciate your trust and your business! -Andrew"
Profile photo of John Baggett

John Baggett

September 24, 2024

5  out of  5
rating by John Baggett
"Very helpful and professional. Broke everything in my policy down for me to understand so I can get the best option suited for me. I highly recommend if you want to have a good understanding of your coverage, and how to get good deals for your coverage."
We responded:
"John, thank you for the 5 star review and this feedback! This is exactly what we're striving for at our office! A simple, yet comprehensive review of all the auto insurance, home insurance, life insurance and health insurance options you have or currently have in force elsewhere! Thank you for sharing your experience and your business! -Andrew"
Profile photo of James Parks

James Parks

September 19, 2024

5  out of  5
rating by James Parks
"Ashley was excellent in answering my questions 👍🏻"
We responded:
"We appreciate the 5 star review, James! Ashley prides herself on providing remarkable customer service and it's great to hear when our customers recognize that! Thank you! -Andrew"