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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ali

Ali

July 14, 2025

5  out of  5
rating by Ali
"Noah was kind and professional. I felt like I was talking to a family friend. He took excellent care of my needs."
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meng Ron

July 14, 2025

5  out of  5
rating by meng Ron
"Very welcoming and detailing ."
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Shawntez Hutchins

July 11, 2025

5  out of  5
rating by Shawntez Hutchins
"I received amazing customer service from the customer service representative, Olivia Trent, as if I was one of their own customers."
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Donnie Southerland

July 10, 2025

1  out of  5
rating by Donnie Southerland
"There's always a reason why my insurance never stay the same price"
We responded:
"Donnie, thank you for your feedback. I’m sorry to hear you’re frustrated with the rates. Your policy actually went down at the most recent renewal, and my office was happy to review that with you. I’d welcome the opportunity to discuss your policy further and address any concerns you may have. Please feel free to contact me at 859-266-6640. Thank you for being a valued, long-time customer. –Andrew"
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Rodericka Woods

July 9, 2025

5  out of  5
rating by Rodericka Woods
"Jack was so professional and very nice! He explained everything so well!"
We responded:
"Rodericka, we appreciate you taking the time to leave us a 5 star review! I’m glad Jack was able to assist with your auto insurance! Thank you for your business! -Andrew"
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Christalle Turner

July 8, 2025

5  out of  5
rating by Christalle Turner
"Nidia and Olivia are literally the best! I’ve had a great experience with State Farm for my renters insurance! I was having a really difficult time submitting my proof of insurance due to issues on the a company’s end not State Farm’s and it was super frustrating. Through it all, Nidia And Olivia was patient, supportive, and incredibly helpful. They worked with me every step of the way and made sure my policy had everything it needed. Thanks to their help and understanding, my renters insurance was finally approved! I truly appreciate the excellent customer service and how easy they made a stressful situation feel. Highly recommend them! 😊🫶🏽"
We responded:
"Christalle, thank you for this awesome review and sharing your experience with our customer service team! I’m sorry you had trouble getting your proof submitted for the renters insurance but I’m glad this was finally resolved! I appreciate your business and the thanks for taking the time to leave this review! -Andrew"
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Allison Jones

July 7, 2025

5  out of  5
rating by Allison Jones
"So helpful, I was desperate for answers, and Noah helped not only answer every question I had- But also got me signed up for life insurance-- which I have always wanted so I can have peace of mind my children will be taken care of. So very satisfied with my care!"
We responded:
"Allison, we appreciate this 5 star review! Noah's favorite part of the job is working with customers like yourself on their life insurance needs! Thank you for taking the time to meet with him! -Andrew"
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Savannah Nerio

June 29, 2025

5  out of  5
rating by Savannah Nerio
"Very welcoming"
We responded:
"Thank you for the 5 star review, Savannah! We appreciate your support of our small business! -Andrew"
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Rachel Faust

June 25, 2025

5  out of  5
rating by Rachel Faust
"As always Ashley came through with amazing customer service but also explaining my pet policy! I love my fur babies and I wouldn’t trust them being insured anywhere else! Thank you Ashley for always taking care of me!"
We responded:
"Rachel, thank you for the wonderful 5 star review and your kind words about Ashley! We're lucky to have her leading our customer service team AND being our main contact for pet insurance! We appreciate you trusting us to help protect your fur babies! -Andrew"
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Kay POll

June 24, 2025

5  out of  5
rating by Kay POll
"Olivia was awesome when helping me with a new auto quote, she was extremely nice!!"
We responded:
"Kay, thank you for the supportive review! I'm glad Olivia was able to help with your auto insurance! We appreciate your business! -Andrew"
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CARMELO TORRES

June 23, 2025

5  out of  5
rating by CARMELO TORRES
"Great Customer Service. Ask for Nidia, above and beyond Customer Service"
We responded:
"Carmelo, thank you for this wonderful review! Nidia has been a key part of our customer service team for many years, we’re lucky to have her! -Andrew"
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Sheila Preston

June 23, 2025

5  out of  5
rating by Sheila Preston
"I enjoy communicating with all of the representatives. Everybody there is always so friendly, kind and helpful. Those guys are Awesome."
We responded:
"Sheila, it's been great working with you over the years! We appreciate your support and your trust in us to handle your auto insurance and home insurance! -Andrew"
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Daïf Odzoua

June 23, 2025

5  out of  5
rating by Daïf Odzoua
"Olivia was great!"
We responded:
"Daïf, thank you for the 5 star review! I'm glad to hear you had such a great customer service experience with Olivia! We appreciate your business! -Andrew"
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Karen Davis

June 20, 2025

1  out of  5
rating by Karen Davis
"If I could leave zero stars, I would. It was a nightmare trying to get a policy transferred to my daughter's name - with multiple excuses as to why it was taking so long. After almost two full months, I finally just had them cancel the policy. We'll take our business elsewhere."
We responded:
"Karen, thank you for the opportunity to review your concern again. Unfortunately, we don’t have any say over the processing times of policy changes and as my office mentioned, going through multiple offices and asking for duplicate changes can delay that even further. I’m sorry you didn’t have a remarkable customer service experience, but rest assured my office did everything as you requested in a timely fashion and I’d be happy to talk with you about this further if you’d like. Please call us at 859-266-6640. Thank you again for your feedback. -Andrew "
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Pat Tatum

June 20, 2025

5  out of  5
rating by Pat Tatum
"Great experience! All my questions were answered and coverages explained. I have always had a good relationship with the agents with State Farm."
We responded:
"Pat, thank you for the wonderful review and I'm glad you always have such a great customer service experience! We appreciate you being a longtime customer of ours! -Andrew"
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Brett Spears

June 17, 2025

5  out of  5
rating by Brett Spears
"Very helpful and kind"
We responded:
"Brett, thank you for the 5 star review and your support of our small business! -Andrew"
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Patrick Zeff

June 17, 2025

5  out of  5
rating by Patrick Zeff
"Love them! They are always so helpful and helps a dumby like me understand insurance!"
We responded:
"Patrick, thank you for the 5 star review and it’s our pleasure to be there for you to navigate your auto and home insurance policies! -Andrew"
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James Stamper

June 13, 2025

5  out of  5
rating by James Stamper
"Absolute best insurance representatives I’ve ever dealt with period!"
We responded:
"James, thank you for the 5 star review! We have a great team of professionals here that work hard to ensure you have a great experience with your auto insurance and home insurance! We appreciate it when our customers see that! -Andrew"
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Jeff Sydnor

June 12, 2025

5  out of  5
rating by Jeff Sydnor
"Olivia was amazing to work with ! Her customer service skills are top tier."
We responded:
"Jeff, thank you for the awesome review! I'm glad you had such a great customer service experience with Olivia, we're lucky to have her on the team! We appreciate your business! -Andrew"
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Tamba Amissi

June 10, 2025

5  out of  5
rating by Tamba Amissi
"Thank you somuch Ashley for support kind regards"
We responded:
"Tamba, thank you for the 5 star review and comments on our customer service manager, Ashley! We appreciate your business! -Andrew"
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JSH19

May 22, 2025

5  out of  5
rating by JSH19
"Jack hooked me up right with StateFarm!🙌🏼"
We responded:
"Thanks for the review and working with Jack on your auto insurance! We appreciate your business! -Andrew"
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Hayden Scallion

May 20, 2025

5  out of  5
rating by Hayden Scallion
"Had a really smooth experience switching my car insurance over to state farm with the help of Jack. He matched an online quote that i was comfortable with & set everything up over the phone, so i didn't even have to drive out to the office. I'd recommend using this agency, they are very professional."
We responded:
"Hayden, thank you for the 5 star review! I appreciate you taking time to speak with Jack even after you had such a great experience with the online auto insurance quote! We appreciate your business! -Andrew"
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Harrison Combs

May 14, 2025

5  out of  5
rating by Harrison Combs
"Been doing business with these guys for a long time. Jack helped me out tremendously today with same day insurance on a work truck. Thanks again guys!"
We responded:
"Harrison, thank you for taking time to leave us a review! Thanks for chatting with Jack about your truck insurance - I'm glad he was able to help! -Andrew"
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Lakia Bailey

May 14, 2025

5  out of  5
rating by Lakia Bailey
"Noah was amazing helping me with my home and auto policy. He was very knowledgeable and patient with me while explaining my new policy. Thanks again for welcoming me back to State Farm. I would recommend him to anyone looking for great insurance."
We responded:
"Lakia, we appreciate your business! Thanks for meeting with Noah on your auto insurance and home insurance! Welcome back to State Farm! -Andrew"
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Duane Baker

May 13, 2025

5  out of  5
rating by Duane Baker
"Great customer service and definitely a great policy for a outstanding price 👋😎,Thanks for all your help Jake!!!GodBless"
We responded:
"Duane, thank you for the awesome review and kind words! I'm glad you had such a wonderful customer service experience! Call us anytime we can help! -Andrew"