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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kay POll

Kay POll

June 24, 2025

5  out of  5
rating by Kay POll
"Olivia was awesome when helping me with a new auto quote, she was extremely nice!!"
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CARMELO TORRES

June 23, 2025

5  out of  5
rating by CARMELO TORRES
"Great Customer Service. Ask for Nidia, above and beyond Customer Service"
We responded:
"Carmelo, thank you for this wonderful review! Nidia has been a key part of our customer service team for many years, we’re lucky to have her! -Andrew"
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Sheila Preston

June 23, 2025

5  out of  5
rating by Sheila Preston
"I enjoy communicating with all of the representatives. Everybody there is always so friendly, kind and helpful. Those guys are Awesome."
We responded:
"Sheila, it's been great working with you over the years! We appreciate your support and your trust in us to handle your auto insurance and home insurance! -Andrew"
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Daïf Odzoua

June 23, 2025

5  out of  5
rating by Daïf Odzoua
"Olivia was great!"
We responded:
"Daïf, thank you for the 5 star review! I'm glad to hear you had such a great customer service experience with Olivia! We appreciate your business! -Andrew"
Profile photo of Karen Davis

Karen Davis

June 20, 2025

1  out of  5
rating by Karen Davis
"If I could leave zero stars, I would. It was a nightmare trying to get a policy transferred to my daughter's name - with multiple excuses as to why it was taking so long. After almost two full months, I finally just had them cancel the policy. We'll take our business elsewhere."
We responded:
"Karen, thank you for the opportunity to review your concern again. Unfortunately, we don’t have any say over the processing times of policy changes and as my office mentioned, going through multiple offices and asking for duplicate changes can delay that even further. I’m sorry you didn’t have a remarkable customer service experience, but rest assured my office did everything as you requested in a timely fashion and I’d be happy to talk with you about this further if you’d like. Please call us at 859-266-6640. Thank you again for your feedback. -Andrew "
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Pat Tatum

June 20, 2025

5  out of  5
rating by Pat Tatum
"Great experience! All my questions were answered and coverages explained. I have always had a good relationship with the agents with State Farm."
We responded:
"Pat, thank you for the wonderful review and I'm glad you always have such a great customer service experience! We appreciate you being a longtime customer of ours! -Andrew"
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Brett Spears

June 17, 2025

5  out of  5
rating by Brett Spears
"Very helpful and kind"
We responded:
"Brett, thank you for the 5 star review and your support of our small business! -Andrew"
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Patrick Zeff

June 17, 2025

5  out of  5
rating by Patrick Zeff
"Love them! They are always so helpful and helps a dumby like me understand insurance!"
We responded:
"Patrick, thank you for the 5 star review and it’s our pleasure to be there for you to navigate your auto and home insurance policies! -Andrew"
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James Stamper

June 13, 2025

5  out of  5
rating by James Stamper
"Absolute best insurance representatives I’ve ever dealt with period!"
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Jeff Sydnor

June 12, 2025

5  out of  5
rating by Jeff Sydnor
"Olivia was amazing to work with ! Her customer service skills are top tier."
We responded:
"Jeff, thank you for the awesome review! I'm glad you had such a great customer service experience with Olivia, we're lucky to have her on the team! We appreciate your business! -Andrew"
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Tamba Amissi

June 10, 2025

5  out of  5
rating by Tamba Amissi
"Thank you somuch Ashley for support kind regards"
We responded:
"Tamba, thank you for the 5 star review and comments on our customer service manager, Ashley! We appreciate your business! -Andrew"
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JSH19

May 22, 2025

5  out of  5
rating by JSH19
"Jack hooked me up right with StateFarm!🙌🏼"
We responded:
"Thanks for the review and working with Jack on your auto insurance! We appreciate your business! -Andrew"
Profile photo of Hayden Scallion

Hayden Scallion

May 20, 2025

5  out of  5
rating by Hayden Scallion
"Had a really smooth experience switching my car insurance over to state farm with the help of Jack. He matched an online quote that i was comfortable with & set everything up over the phone, so i didn't even have to drive out to the office. I'd recommend using this agency, they are very professional."
We responded:
"Hayden, thank you for the 5 star review! I appreciate you taking time to speak with Jack even after you had such a great experience with the online auto insurance quote! We appreciate your business! -Andrew"
Profile photo of Harrison Combs

Harrison Combs

May 14, 2025

5  out of  5
rating by Harrison Combs
"Been doing business with these guys for a long time. Jack helped me out tremendously today with same day insurance on a work truck. Thanks again guys!"
We responded:
"Harrison, thank you for taking time to leave us a review! Thanks for chatting with Jack about your truck insurance - I'm glad he was able to help! -Andrew"
Profile photo of Lakia Bailey

Lakia Bailey

May 14, 2025

5  out of  5
rating by Lakia Bailey
"Noah was amazing helping me with my home and auto policy. He was very knowledgeable and patient with me while explaining my new policy. Thanks again for welcoming me back to State Farm. I would recommend him to anyone looking for great insurance."
We responded:
"Lakia, we appreciate your business! Thanks for meeting with Noah on your auto insurance and home insurance! Welcome back to State Farm! -Andrew"
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Duane Baker

May 13, 2025

5  out of  5
rating by Duane Baker
"Great customer service and definitely a great policy for a outstanding price 👋😎,Thanks for all your help Jake!!!GodBless"
We responded:
"Duane, thank you for the awesome review and kind words! I'm glad you had such a wonderful customer service experience! Call us anytime we can help! -Andrew"
Profile photo of Rebecca Douglass

Rebecca Douglass

May 12, 2025

5  out of  5
rating by Rebecca Douglass
"Jack was fantastic throughout the entire process of setting up our home and auto insurance. He was very knowledgeable with policies and quick to answer any questions or concerns! He was also very patient with me when having to tend to my kids during phone calls which I thoroughly appreciated. Would recommend him to anyone looking to set up insurance in the Lexington area!"
We responded:
"Rebecca, thank you for this awesome review and recommending us! That’s the best compliment we can hope for! I’m glad Jack was able to assist and we appreciate your trust in us to handle your home insurance and auto insurance! -Andrew"
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Coye Hock

May 9, 2025

5  out of  5
rating by Coye Hock
"Huge thank you to Ashley for being so wonderful! What a great employee!"
We responded:
"Coye, I couldn’t agree more about Ashley! She’s a great leader of our customer service team! Thank you for the review! -Andrew"
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PONTIACGUY269

May 9, 2025

5  out of  5
rating by PONTIACGUY269
"GREATTTTTTTTTT ATTITUDE"
We responded:
"We appreciate the 5 star review and your support of our small business! -Andrew"
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Risa Yost

May 9, 2025

5  out of  5
rating by Risa Yost
"Jack was efficient, respectful, and helpful. I appreciate his time."
We responded:
"Risa, thank you for the 5 star review and your kind words about Jack! We appreciate your trust in us to handle your auto insurance! -Andrew"
Profile photo of Alyssa Park

Alyssa Park

May 7, 2025

5  out of  5
rating by Alyssa Park
"I had a great call with Noah! As a young adult switching off her parents' insurance for the first time, it can be overwhelming. Noah explained everything and got me a great deal on car and renters insurance. Highly recommend!"
We responded:
"Alyssa, thank you for the 5 star review and your praise of Noah! I'm glad he was able to make the transition so easy for your new auto insurance and renters insurance policies! We appreciate your business! -Andrew"
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Geoffrey Blackburn

May 6, 2025

5  out of  5
rating by Geoffrey Blackburn
"Noah was very informative and made sure he explained every option available, we ended the conversation with me having no questions unanswered and happy to be apart of State Farm."
We responded:
"Geoffrey, thank you for the thoughtful review and your trust in our agency to handle your auto insurance! I appreciate the positive feedback about Noah -- we're lucky to have him! -Andrew"
Profile photo of Cathy Price

Cathy Price

May 2, 2025

5  out of  5
rating by Cathy Price
"I am so happy with my new State Farm Insurance! The coverage is exactly what I needed (home and auto) and everyone that I have worked with is absolutely amazing!!!"
We responded:
"Cathy, thank you for trusting us with your auto insurance AND home insurance! We appreciate the review and call us anytime we can help! -Andrew"
Profile photo of Justin Kiedinger

Justin Kiedinger

May 1, 2025

5  out of  5
rating by Justin Kiedinger
"Making a big move to Kentucky and buying our first house and Jack made the process so easy for us trying to figure out our home insurance! He was very informative and quick to get me exactly what I needed."
We responded:
"Justin, welcome to KY and congratulations on the new home! I'm glad Jack was able to help with your home insurance! We appreciate you taking time to leave us the review! -Andrew"
Profile photo of Karah Phoenix

Karah Phoenix

April 30, 2025

5  out of  5
rating by Karah Phoenix
"All of the agents I have spoken to at this office are wonderful. Ashley in particular is phenomenal. She has always been so helpful and knowledgeable. She always has a backup plan for situations. It’s rare to find exceptional customer service nowadays. I appreciate you, thank you!"
We responded:
"Karah, thank you for the kind review and comments on the customer service Ashley provided! She is wonderful and we're lucky to have her on leading our client care team! We appreciate your business! -Andrew"